Address and contact-information updates
Distinguish a temporary instruction from a permanent account change.
Solution by workflow
Keep permanent account changes within the customer's request.
A request about one delivery or interaction should not automatically become a permanent change to the underlying customer profile.
Illustrative use cases for account & profile changes workflows.
Explore a Pilot01Proposed actionAddress / contact-information
A
Axtor Control EngineScope · Intent · Evidence · Policy · Authority · Risk
01
Address / contact-information
02
Beneficiary changes
03
Account preferences
ALLOWBLOCKCLARIFYAPPROVAL
Illustrative scenario
Follow one proposed action through the Axtor Control Engine.
This fictional example shows how a request, relevant context, and six control dimensions shape a runtime outcome. It is not a customer deployment or legal conclusion.
01Human request
“Send this delivery to my hotel while I am away.”
02Agent proposed action
Replace the permanent account address.
03Human context
- Delivery instruction
- Temporary travel context
03Enterprise context
- Order
- Account profile
- Delivery window
03External context
- Identity requirements
04Axtor Control Engine
Six control dimensions
- Scope
- Permanent change
- Intent
- Temporary delivery
- Evidence
- Order specific
- Policy
- Profile verification required
- Authority
- Not requested
- Risk
- Account impact
Runtime outcomeBLOCK
A permanent profile change exceeds the temporary delivery instruction.
Decision context
Context Axtor uses
Axtor uses only the relevant records and constraints supplied or retrieved through agreed integrations for the proposed action.
Human context
- Delivery instruction
- Temporary travel context
Enterprise context
- Order
- Account profile
- Delivery window
External context
- Identity requirements
Same capability. Different runtime decision.
Context changes the control outcome.
The same tool or API can be available in each case. The action may still require a different runtime decision.
Order-only address
An order-only address can match a temporary instruction.
Permanent profile update
A permanent profile update requires explicit intent.
Beneficiary change
A beneficiary change may require a stronger approval path.
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