Customer refunds and order changes
Match the adjustment to the correct order, item, amount, and fulfillment state.
Solution by industry
Control customer and operational actions before they commit the business.
Customer adjustments and internal purchasing actions can use standard tools while relying on different instructions, evidence, and spending boundaries.
Illustrative use cases for food & beverage actions.
Explore a Pilot01Proposed actionCustomer refunds /
A
Axtor Control EngineScope · Intent · Evidence · Policy · Authority · Risk
01
Customer refunds /
02
Credits / promotions
03
Supplier purchasing
ALLOWBLOCKCLARIFYAPPROVAL
Illustrative scenario
Follow one proposed action through the Axtor Control Engine.
This fictional example shows how a request, relevant context, and six control dimensions shape a runtime outcome. It is not a customer deployment or legal conclusion.
01Human request
“Order another 50 kg of salmon from our usual supplier.”
02Agent proposed action
Create and release a purchase order for 50 kg from the usual supplier.
03Human context
- Manager instruction
- Requested quantity
03Enterprise context
- Supplier record
- Inventory need
- Purchasing limit
03External context
- Current quoted price
- Supplier terms
04Axtor Control Engine
Six control dimensions
- Scope
- Matches request
- Intent
- Clear
- Evidence
- Supplier confirmed
- Policy
- Within limit
- Authority
- Delegated
- Risk
- Routine replenishment
Runtime outcomeALLOW
The supplier, quantity, price, and delegated purchasing limit support the proposed order.
Decision context
Context Axtor uses
Axtor uses only the relevant records and constraints supplied or retrieved through agreed integrations for the proposed action.
Human context
- Manager instruction
- Requested quantity
Enterprise context
- Supplier record
- Inventory need
- Purchasing limit
External context
- Current quoted price
- Supplier terms
Same capability. Different runtime decision.
Context changes the control outcome.
The same tool or API can be available in each case. The action may still require a different runtime decision.
Routine replenishment
Routine replenishment can fit an approved purchasing limit.
Price increase
A price increase can require renewed approval.
Supplier or quantity change
Changing supplier or quantity can exceed the original instruction.
Start with one action
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Bring us one AI action your team wants to control before execution.
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