Axtor.App

Solution by industry

Control each action inside a complex traveler request.

One disrupted journey can produce several proposed actions with different evidence, policies, parties, and approval requirements.

Illustrative use cases for travel & hospitality actions.

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Travel & Hospitality: illustrative runtime control flow
01Proposed actionBooking changes /
A
Axtor Control EngineScope · Intent · Evidence · Policy · Authority · Risk
01

Booking changes /

02

Credits, refunds /

03

Rebooking / traveler

ALLOWBLOCKCLARIFYAPPROVAL

Where runtime control matters

An AI action can need more than technical permission.

An agent can have access to a tool while targeting the wrong transaction, scope, record, privilege, or business outcome.

Booking changes and cancellation

Use booking state, fare rules, and traveler instruction to choose the permitted change.

Credits, refunds and compensation

Separate fare refunds, travel credits, and compensation because each follows a different boundary.

Rebooking and traveler exceptions

Confirm the traveler, disruption event, and exception policy before rebooking.

Traveler profile updates

Keep trip-specific instructions separate from permanent traveler profile changes.

Illustrative scenario

Follow one proposed action through the Axtor Control Engine.

This fictional example shows how a request, relevant context, and six control dimensions shape a runtime outcome. It is not a customer deployment or legal conclusion.

01Human request
“My flight was cancelled. Move me to tomorrow's flight and refund the hotel.”
02Agent proposed action

Rebook travel and reimburse a separate hotel expense.

03Human context
  • Traveler request
  • Hotel reimbursement request
03Enterprise context
  • Booking
  • Cancellation event
  • Fare rules
03External context
  • Hotel receipt
  • Carrier terms
04Axtor Control Engine

Six control dimensions

Scope
Two actions
Intent
Clear
Evidence
Receipt supplied
Policy
Rebooking supported
Authority
Expense approval needed
Risk
Separate reimbursement
Runtime outcomeAPPROVAL

Rebooking is supported, while the separate hotel reimbursement needs approval.

Explore another scenario in the Axtor Playground

Decision context

Context Axtor uses

Axtor uses only the relevant records and constraints supplied or retrieved through agreed integrations for the proposed action.

Human context

  • Traveler request
  • Hotel reimbursement request

Enterprise context

  • Booking
  • Cancellation event
  • Fare rules

External context

  • Hotel receipt
  • Carrier terms

Same capability. Different runtime decision.

Context changes the control outcome.

The same tool or API can be available in each case. The action may still require a different runtime decision.

01

Disruption rebooking

Rebooking can be allowed under disruption policy.

02

Travel credit

A travel credit may be permitted while a cash refund is not.

03

Expense compensation

Expense compensation can require separate evidence and approval.

Related workflows

Explore related actions and operating contexts that can require different runtime controls.

workflowCustomer Service & Contact Centers

Control customer service actions before they affect accounts or transactions.

Explore Customer Service & Contact Centers workflowRefunds, Credits & Financial Adjustments

Control financial adjustments against the exact request and transaction.

Explore Refunds, Credits & Financial Adjustments workflowAccount & Profile Changes

Keep permanent account changes within the customer's request.

Explore Account & Profile Changes workflowApprovals & Delegated Actions

Control delegated actions against their amount, scope, and time boundary.

Explore Approvals & Delegated Actions

Start with one action

Have an action like this?

Bring us one AI action your team wants to control before execution.

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